Customer Service Resources

ADDITIONAL INFORMATION FOR DELIVERING EXCELLENT CUSTOMER SERVICE

We deeply encourage all Morgan employees to use these resources to further their understanding of providing excellent customer service.

Customer Service Websites and Organizations
Great Service Matters in Higher Education
Academic Impressions  - Customer Service in Higher Education Training and Certification

Articles and reports about Customer Service in Higher Educating
WOW Campaign - University of the Virgin Islands
The Disney Institute - The Customer Experience
The Ritz Carlton Leadership Center - Memorable Customer Service
International Customer Service Association
Changing the Culture of Customer Service in Higher Education
Does Customer Service Belong in Higher Education? 
Students aren't customers ... or are they?
10 Things You Should Never Tell An Angry Customer? 

Customer Service in Higher Education Books
The Power of Retention: More Customer Service for Higher Education by Neil Raisman 
Embrace the Oxymoron: Customer Service in Higher Education by Neil Raisman

Customer Service Special Events
National Customer Service Week 2017