Ph.D. Hospitality and Tourism Management, Purdue University, 2012

MSc. Tourism and Hospitality Management, University of the West Indies, 2005

BSc. Hospitality and Tourism Management, University of West Indies/University of Technology, 2003

Diploma, Human Resource Management, University College of the Caribbean, 2006

Biography:

Dr. Julaine Rigg is an Associate Professor in the Business Administration Department in the Earl G. Graves School of Business and Management. She is also the Coordinator for the Hospitality Management Program. Dr. Rigg holds a Ph.D., an MSc, and a BSc in Hospitality and Tourism Management from Purdue University. She also hold a Diploma in Human Resource Management. As the Coordinator of the Hospitality Management Program she oversees the day to day operation of the unit and has secured over $200,000 in funding for the program within her two year tenure.  She has an eclectic research portfolio and has conducted research in areas such as health communication, medical tourism, and employee engagement, with her worked featured in various referred academic journals. She sits on the editorial board of the Consortium Journal of Hospitality and Tourism and is the current University Liaison for the Eastern Academy of Management.  Dr. Rigg has taught in many different areas such Hospitality and Tourism, Marketing and Organizational Behavior.

Prior to her tenure at Morgan State, Dr. Rigg worked as the Manager/Principal of the HEART Trust/NTA, a tertiary level technical and vocational training institution in Jamaica. She was also employed as the Operations Manager in charge of border security at the Air and Sea ports in Jamaica. Before that,  Dr. Rigg worked as a Protocol Hostess at the Jamaica Tourist Board for 13 years.  Dr. Rigg is currently a member of various associations, to include the Eastern Academy of Management, and the International Tourism Studies Association (ITSA). She currently sits on the Visit Baltimore Foundation Board.

Research Interests:

Employee engagement; Service delivery; Employee motivation

Recent Publications:

Moon, J., Rigg, J. S., Smith, J. E., & Duckett, J. (2023).  No Booster for US! An understanding of HBCU Students' Covid-19 Booster Vaccine Hesitancy.   Global Journal of Health Science.

Moon, J., & Rigg, J. & Smith, J. (2020). Korean American smoker’s perspectives on mobile smoking cessation applications. Tobacco Use Insights 13 (1-7) .  

Moon, J., & Rigg, J. (2020) Analyzing medical tourism pull factors: A Korean American perspective of the homeland. The Consortium Journal of Hospitality and Tourism 22 (1

Hill, D., Ahmadi, M., & Rigg, J. (2020). Virtual embassy portal: The future of travel. International Business Research 13 (7)

Clarke, J., Rigg, J., & Mayo, C. (2019). The case of the Moroccan guest: A breach of guest privacy at Hotel Panam Classic. Journal of the International Academy of Case Studies 25 (3)

Clarke, J., Rigg, J., & Mayo, C. (2019). The dilemma of Last Resort hotel: A case study. Journal of Tourism and Hospitality Management 7 (1)