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Table of Contents
MARYLAND'S
AREA CODES
General Information
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Area Codes 443 and 410 cover the Baltimore Metropolitan Area, the entire
Eastern Shore, all of Harford and Calvert Counties, most of Anne Arundel,
Howard, and Carroll counties, as well as a small part of Frederick County.
Area Codes 301 and 240 cover
the rest of the state, including most of Frederick County, all of St. Mary's,
Charles, Prince George's, Montgomery, Washington, Allegany and Garrett counties.
Dialing Instructions:
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All local calls, regardless of area code, requires dialing 9 to access
an outside line, then ten digits (area code + seven digit number). Long
distance dialing requires a caller to dial 1 before the area code. Please
note that only a limited number of telephones are authorized for direct
long distance dialing.
For emergencies, dial x3103
for the MSU Police Department. For the MSU Switchboard operator, dial 0.
Should you require any additional
information, call the Office of Telecommunication Services at x3900.
INTERNATIONAL
CALLING
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For international calling
from authorized phones, callers may access other countries by first dialing
9, then dial the International Access Code (011). Next, dial the 1) country
code, 2) the city code, and 3) the local telephone number you wish to reach.
Please consult the Bell Atlantic Telephone Directory for a list of Country
and City Codes. Listed to the right of each country and city is the time difference
from Eastern Standard Time. If the city that you wish to call is not listed,
contact AT&T for assistance by dialing 1-800-CALL-ATT.
CONFERENCE
CALL GUIDE
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To place a conference call
from Morgan State University, follow these instructions:
- With call in progress,ask
party to hold.
- Press TRF (transfer),
receive interrupted dial tone.
- Dial desired number.
- After call is answered,
press CNF (conference), CNF light will come on.
- The conference call is
now established.
TELEPHONE
REPAIRS
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Report troubles promptly
to the Telecommunications Help Desk at x4357. Most troubles will be answered within 24 hours of the initial report. The information needed when reporting a trouble is:
- Primary extension of
the phone in question
- Description of the problem
- Building, Room, and Department
- Main Departmental Extension
- Contact Person for additional
information.
LONG DISTANCE
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General Policy:
Although the primary means
of communication for routine matters are postal service and electronic mail
(e-mail), it often becomes necessary to communicate with others via long distance
calling. Long distance telephone communications should be limited to official
calls requiring a timeliness of action that cannot be satisfied through written
communication. Limiting long distance calling will control costs to the University.
Long Distance Service:
In an effort to accommodate
long distance service needs, each department's director or chairperson must
determine which employees' telephones should be authorized for long distance
service. This will allow each department the capability of direct dialing
long distance calls. It is the responsibility of each department head to control
telephone costs within his or her department. Long distance calling of a personal
nature requires the use of a calling card, and must be charged to a non-University
number.
DIRECTORY ASSISTANCE
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General Policy:
The University switchboard operators are available to receive live calls from
8 AM to 5 PM, Monday through Friday, excluding University holidays. Operators
can be reached by dialing 0 from any University phone, or by dialing 443.885.3333 from outside lines.
To minimize internal calls
to the switchboard operators, employees and students are encouraged
to use this directory to search for telephone numbers, or log on to
the MSU website at www.morgan.edu
and go to the "General Info" section. Departments and
students should maintain a list of frequently dialed numbers to reduce
the need for number searching and calls to the switchboard. Some telephones
are able to store speed dialing lists. Use of such features is strongly
recommended. It is also important that such lists are kept current,
to encourage the use of these lists and features.
Off-Campus Numbers:
If a student or department frequently calls an entity off campus, that student
or department should obtain a copy of the Bell Atlantic Yellow or White Pages.
Requests for telephone directories should be submitted to the Office
of Telecommunication Services at x3900.
Call Center:
An additional resource available to University students, faculty, and staff,
as well as the general public, is statewide "toll free" call center services.
Under the operation of the call center, a single, toll-free telephone number, 1-877-MDINFO1, could be called for queries about state programs
and agencies. The call center's customer service representatives will answer
questions and/or direct and transfer the caller to the appropriate department.
The call center database
is regularly changing and being updated, which improves the accuracy of information
available to callers. Currently, calls are answered by live representatives
between 8 AM and 8 PM, Monday through Friday, excluding holidays. An automated
response system receives calls at all other times.
CALLING CARDS
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Purpose:
Calling cards allow University employees to make business calls from off-campus
locations. This can improve employee efficiency and productivity. The use
of calling cards also reduces paperwork since credit vouchers do not have
to be processed to reimburse the employee. However, the use of calling cards
increases the possibility of fraud and abuse. Therefore, calling cards should
be issued only to University employees with a significant need to make long
distance calls while off campus on University business. Because issuance should
be limited for the reasons indicated above, the President, director or chairperson
must approve issuance of calling cards to their employees on a case-by-case
basis.
The most important thing
for the holder of a calling card to realize is that a calling card is a credit
card, and should be treated with the same care and concern for security. Employees
holding calling cards should use extreme care to ensure the security of the
calling card at all times.
Use of Calling Cards:
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The Office of Telecommunication Services will coordinate the requisitions
and issuance of calling cards.
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MSU calling cards will
be authorized for use by University employees for University business. Users
will be financially responsible for charges due to the personal use of any.
It is the responsibility of the employee to reimburse the University for any
personal calls charged to his/her calling card.
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Calling cards shall be
issued only to University officials and employees who have a frequent need
to make long distance calls while traveling on University business.
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It is the responsibility
of the department director or chairperson to maintain accurate records of
all calling cards issued to employees in his/her department.
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Telecommunication Services
will maintain a master data base of all calling card assignments and will
control the issuance of calling cards and the associated Personal Identification
Number (PIN), the last four digits on the calling card number.
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Only the employee to
whom a calling card is issued shall have access to the PIN associated with
that calling card.
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Calling card use and
charges should be reviewed monthly and approved by the supervisor of the card
holder to assure compliance with state policy on telephone usage (see General
Guidelines).
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If abuse is suspected,
the department director or chairperson should contact Telecommunication Services
immediately to have the card canceled.
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It is the responsibility
of the employee assigned as the user of a calling card to keep the card secured
at all times. If a card is lost or stolen, the employee should contact his/her
supervisor or Telecommunication Services immediately to have the card canceled.
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Calling cards
are not to be used from mobile phones of any type. This includes
car phones, portable and cordless phones. Phones of this type use radio transmissions
to reach the base station. These transmissions can be intercepted.
MARYLAND RELAY SERVICE
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Maryland offers a public
service that allows people who are deaf, hard of hearing, or speech disabled
to talk over the phone with standard telephone users.
The service is called Maryland
Relay. There are no setup fees or monthly payments. However, anyone with a
hearing or speech disability must have a TTY (text telephone) to use the service.
Dial 711 in Maryland or
(800) 735-2258 from anywhere to use Maryland Relay.
Calls may be initiated by
a person using a standard telephone or a TTY. Give the operator the phone
number of the person you wish to call. The person with the hearing or speech
disability types their side of the conversation into the TTY. Their message
is read to the standard phone user by the operator. The operator then types
the standard phone user's spoken words back to the TTY user. Conversations
are relayed verbatim and kept completely confidential. There are no limits
to the number of calls you may make, and the service is available
24 hours every day of the year, including holidays.
To learn more about Maryland
Relay, call Customer Service at (800) 552-7724 (TTY or voice).
A
STATEMENT ABOUT FRAUD
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Though it is not often perceived
as a crime, telephone fraud is a serious offense that must be addressed.
Telephone fraud
is a crime that can be traced. For example, If someone claims
that he/she has a number that has access to free long distance calls, they
are mistaken. There is no such thing as a free phone call or phone service.
Anything that you don't have to pay for is probably illegal.
Evidence that gives the
University reason to believe someone is involved in telephone fraud could
lead to that person's arrest. Anyone arrested for fraud will be prosecuted
under federal and state criminal statutes. If convicted, that person could
face a maximum penalty of 15 years in prison and a $50,000.00 fine.
Even those who are not caught
are affected. Telephone companies do not just take the loss as a result of
fraud. The cost of fraudulent losses is eventually shouldered by paying customers.
The rates we pay tomorrow affect what we do today.
THE UNIVERSITY POST OFFICE
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General Information:
The University Post Office provides complete postal services to the
Morgan State community, and is the campus liaison to the U.S. Postal
Service. The Post Office is located in the Montebello Complex, Room
C-07, and can be reached at x3234. Hours
of operation are Monday through Friday, 8 AM to 6 PM.
Mail Distribution:
Mail is sorted and delivered daily. The University Post Office will deliver
mail to faculty and staff in the main office of each department.
Student mail
will be distributed from the University Post Office. Students must
have their University Bear Card on their person to receive mail and packages.
No other form of identification will be accepted.
Administrators,
faculty, and students can avoid confusion and delays in receiving mail by
advising those sending correspondence of their proper mailing address. It
should include your name, the school name, your department (faculty and staff),
building and room number, and the university street address.
SAMPLE MAILING
ADDRESS
Louis Elijah Wallace
Morgan State University
O'Connell Hall, Room 114
1700 E. Cold Spring Lane
Baltimore, MD 21251-0001
Any mail
received without this information may result in delays or the mail being returned
to the sender.
Mailing from
the University Outgoing mail is collected by the U.S. Postal Service from
the University Post Office daily. It is the responsibility of the individual/party
mailing any item to insure that proper postage and labeling are on the item.
The University Post Office staff will be happy to answer any questions about
proper postage.
United Parcel
Service (UPS) shipping is available for authorized faculty and administrative
staff only. Please contact the Post Office at x3234 for additional information.
Remember:
Using preprinted University envelopes for personal mail to avoid paying for
postage is forbidden and could result in disciplinary action.
Other
Postal Services
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- Self-service
stamp machine
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accepts $1 bills and change
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no additional fees
- Mail
Services
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U.S. Post Office Express Mail
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U.S. Post Office Priority Mail
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Certified Mail w/return receipt
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Insured Mail
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rates vary by weight
- Mail
forwarding - during summer break only
IMPORTANT NUMBERS TO REMEMBER
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| Switchboard |
(On
campus) |
........................................ |
‘0' |
(Off
campus) |
........................................ |
443.885.3333 |
| Telecommunication
Services |
Repairs |
........................................ |
x4357 |
Order
Directories |
........................................ |
x3900 |
| Information
Services (Help Desk) |
........................................ |
x4357 |
| State
of Maryland Call Center |
........................................ |
1
(877) MDINFO 1 |
| Maryland
Relay Service In Maryland |
........................................ |
711 |
Outside
Maryland |
........................................ |
(800)
735-2258 |
Customer
Service |
........................................ |
(800)
552-7724 |
EMERGENCY
NUMBERS
| University
Police |
........................................ |
x3103 |
| Off- Campus
(Baltimore City) Police |
........................................ |
911 |
| Fire |
........................................ |
911 |
| Ambulance |
........................................ |
911 |
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